Customer Care Pharmacy Technician - Northlake, TX Fulfillment Center 
          Location 4100 DALE EARNHARDT WAY, NORTHLAKE, TX 
           
          Job Summary 
           
          In accordance with state and federal regulations, performs data entry and patient registration. Responsible for 
          resolution of third party rejects and responding to high volume customer inquiries, working under direct 
          supervision. Follows standard operating procedures and performs duties in accordance with Company policies 
          and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Run 
          automated machinery required to pre-sort and package medications in support of the fulfillment site. Duties 
          may vary based on assigned department. 
           
          Job Responsibilities 
           
          Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by 
          entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and 
          enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets 
          medical abbreviations (SIG codes). Resolves all data entry related exceptions. 
           
          Run automated machinery, sort medications, transition inventory through different workflow stages with a 
          focus on quality control. 
           
          Count and fill prescriptions, affix labels, pack and ship. Clean and help maintain machinery and maintain an 
          ordlerly work area. 
           
          Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for 
          processing according to individual plan requirements. 
           
          Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and 
          communicates issues to senior level staff as appropriate. 
           
          Must obtain active technician license or certification within the first 90 days, and maintain an active techncian 
          license or certification. 
           
          Basic Qualifications 
                   High School Diploma or GED. 
                   Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start 
                    and close programs, switch between programs, save files, print documents and/or access information 
                    on-line). 
                   Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a 
                    search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms 
                    online. 
                   Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents). 
                   Willing and able to perform tasks which include pushing, pulling, grasping and lifting with or without 
                    reasonable accommodation. 
                   Willing and able to carry up to 50 pounds with or without reasonable accommodation. 
                   Willing and able to work a flexible shift. 
                     
          Preferred Qualifications 
                   At least one year of pharmacy technician experience in a retail, fullfillment or call center environment. 
                   Experience providing customer service to internal and external customers, including meeting quality 
                    and productivity standards for services. 
                   Required certification/registration as a Pharmacy Technician by state as granted by the state Board of 
                    Pharmacy or nationally recognized certification agency. 
                   Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting 
                    documents). 
           
          Link to Apply 
           
          Customer Care Pharmacy Technician - Northlake, TX Fulfillment Center at WALGREENS 
           
                                                                                      
                                                                                      
                                                                                      
                                                                                      
                                                                                      
                                                                                      
                                                                                      
                                                                                      
                                                                                      
                                                                                      
                                                                                      
                                                                                      
                                                                                      
            Walgreens is an Equal Opportunity Employer and welcomes individuals of diverse talent and backgrounds.  
                                             Walgreens promotes and supports a drug-free workplace.