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                              CREATING EFFECTIVE LEADERS THROUGH 
                                     SITUATIONAL LEADERSHIP APPROACH 
                                                                                                                 
                                                                                                                 
                                                                                                                 
                       
                                                                                                                 
                                                                                             MWAI, Esther 
                                                                                                                 
                       
                                                                                                                 
                                                                                                                 
                                                                                           Bachelor’s Thesis 
                                                                                                   May, 2011 
                                                                                                                 
                                                                                                                 
                                                                    Degree Program in Facility Management, 
                                                                     Tourism, Catering and Domestic services 
                                                                                                                 
                                                                                                                 
                                                                                                                 
                       
                                                                                                                 
                       
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               Table of content 
                
               1. Introduction…………………………………………………………………...3 
               2. Situational Leadership (SL)……………………………………………….....4 
               2.1Situational leadership model………………………………………………......4 
                    2.1.1 Development level……………………………………………………....5 
                    2.1.2 Leadership styles…………………………………………………….…..6 
               2.2 Implementing situational leadership……………..…………………………...10 
                    2.2.1 Implementation steps…………..…………………………………...…...11 
                    2.2.2 Leaders diagnosis…………….……………………………………….....12 
               2.3 Defining competence and commitment………………………………………12 
               2.4 Discussion………………………………………………………………….....13 
               3.  Effective leadership………………………………………………………….14 
               3.1 Definition of effective leadership…………………………………………....14 
               3.2 Effective leadership at workplace…………………………………………....15 
               3.3 Effective leader in time of change…………………………………………...16 
               3.4 Change curve………………………………………………………………...17 
               4 Methodology…………………………………………………………………..18 
               4.1 Research questionnaire….……………………………………………………19 
               4.2 Execution……………………………………………………………………..19 
               4.3 Results………………………………………………………………………..20 
               5. Conclusion…………………………………………………………………….23 
               Reference…………………………….…………………………………………..28 
                
                                                     2 
              
              
             Figures 
             Fig 1……………………………………………………………………………..9 
             Fig 2……………………………………………………………………………..17 
             Fig 3……………………………………………………………………………..20 
             Fig 4……………………………………………………………………………..21 
             Fig 5……………………………………………………………………………..21 
             Fig 6……………………………………………………………………………..22 
              
              
             Appendix 1……………………………………………………………………25