2/22/2022
                                                                                                      ®
                         Applying the Situational Leadership Model 
                         A Level I Module of the Hospice MDP 
                           Leading Person-Centered Care
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                        Objectives
                                        Define effective                                Discuss individual 
                                        leadership and its                              leadership styles and 
                                        elements                                        adaptability
                                                                                        Practice applying the 
                                        Review employee                                 Situational Leadership® 
                                                                                        model to hospice and 
                                        readiness
                                                                                        palliative care
                           Leading Person-Centered Care
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                        Reality
                        •  Before becoming one, what did you think being a manager meant?
                        •  What do you think being a leader is?
                        •  What was your greatest surprise?
                           Leading Person-Centered Care
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                                                                                                                                                                                                                  2/22/2022
                      We’ve discussed…
                      •  Management
                         o A special form of leadership involving the goals of an organization
                      •  Leadership
                         o Any attempt to influence the behavior of another individual or group!
                                                                                  ®
                         o Influence is a key concept in Situational Leadership
                        Leading Person-Centered Care
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                      Effective Leaders
                      •  Make things happen!
                      •  Accomplish tasks and reach goals through the efforts of others!
                      •  Influence others!
                         Need to get things done (short term)                                         
                         Need to build continuing cooperation (long term) 
                        Leading Person-Centered Care
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                      Leadership Style Defined
                                         The pattern of behavior of the leader’s
                                                      words and actions
                                                as perceived by others, i.e. 
                                             How you come across to others
                        Leading Person-Centered Care
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                                                                                                                                                                                                                     2/22/2022
                      Historically
                       Autocratic                                  Democratic
                       • “Directive”                               •  “Sharing info, making decisions 
                                                                     and solving problems together”
                       • Example: General Patton
                                                                   •  Example: King Arthur
                       • Task behavior
                                                                   •  Relationship behavior
                        Leading Person-Centered Care
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                      Task Behavior
                      •  Spell out the duties and responsibilities of an individual/group
                      •  Includes TELLING people 
                          o Who
                          o What
                          o Where
                          o When
                                                                           Example:
                          o How
                                                                Blood test and Lab Technician
                          o To do it!
                      •  One-way communication
                        Leading Person-Centered Care
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                      Relationship Behavior
                      •  Leader engages in a 2-way or multi-way communication
                      •  Includes:
                          o Listening
                          o Encouraging
                          o Facilitating
                                                                             Seen in 
                          o Providing clarification
                                                                         Team Building
                          o Giving socio-emotional support
                        Leading Person-Centered Care
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                      Which do we need?
                      To be effective leaders?
                        Leading Person-Centered Care
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                                                    Generation Z (1997-2012)
                            Leading 5 
                                                    Millennials (1981-1996)
                        Generations 
                                    in the 
                                                    Generation Xers (1965-1980)
                           Workplace
                                                    Baby Boomers (1946-1964)
                                                    Silent Generation (1928 – 1945)
                        Leading Person-Centered Care
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                         Snapshot of 
                                                    • What generation does your birthdate place you in?  
                                                    • What attributes described of your generation do you 
                        Generations 
                                                      most relate to?
                        in the Room
                                                    • What attributes described of your generation do you 
                                                      not relate to?
                                                    • What attributes of other generations do you related 
                                                      to?
                        Leading Person-Centered Care
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