Standard Operating Procedures Manual 
                   for the Management of the  
           Zimbabwe Assisted Pull System (ZAPS) for 
                      Health Commodities to   
           Primary Health Care Facilities and Hospitals  
                       Updated May 2016 
                                  
                                                             
                        
                                                          
         
                 
                 
                 
                 
                 
                 
                 
                 
                                                                                                                     
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                                                                                                                     
                 
                 Integrated HIV Prevention, Treatment, Care and Support Training              Participant Handbook  
                                                                376  
               
              Table of Contents  
                Acknowledgements ................................................................  
                Acronyms ................................................................................  
                1.    Introduction ....................................................................  
                1.1. Background of the Zimbabwe Assisted Pull System .......................  
                1.2. Purpose of the SOP Manual ...........................................................  
                1.3. How should you use the SOP manual?...........................................  
                1.4. What the SOPs manual helps you do .............................................  
                2.    Overview of the ZAPS ....................................................  
                2.1. What is the ZAPS? ........................................................................  
                2.2. The purpose of ZAPS ....................................................................  
                2.3. Key features of the Zimbabwe Assisted Pull System 
                2.4. Flow of Commodities and Information in the system 
                2.6. ZAPS inventory Control System .....................................................  
                2.7. Steps in Zimbabwe Assisted Pull System (ZAPS) ................. Error! 
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                2.6. Logistics Management Information System (LMIS) for ZAPS .........  
                2.7. LMIS Forms Used and reports generated in the ZAPS 
                2.8. Products included in ZAPS ............................................................  
                3.    ZAPS Roles and Responsibilities .................................  
                4.    Assessing Stock Status ........................................... 414 
                4.1. Conducting Physical Inventory ................................................. 415 
                JOB AID 1: Conducting a Physical Count ...................... 415 
                4.2. When to Assess Stock Status .................................................. 419 
                Job Aid 2: Assessing Stock Status for ZAPS 
                Commodities ..................................................................... 419 
                4.3. Making decisions after assessing stock status ......................... 420 
                4.4. Visual Inspection ...................................................................... 421 
                4.5. Accounting for Stock Received and Stored .............................. 421 
                Job Aid 3: Recording Transactions on the Stock Card 422 
                                                     377 
               
                 
                   4.6. Units to use in Recording, ordering and reporting .................... 430 
                   4.7. Completing the Facility Worksheet ........................................... 431 
                   JOB AID 4: Completing Facility Worksheet ................... 431 
                   4.8. Completing the Facility Order Form ......................................... 436 
                   JOB AID 5: Completing the Facility Order Form ........... 436 
                   5.      Preparing to order ZAPS Commodities .................. 441 
                   5.1. Checklist for preparing for an ordering round: .......................... 441 
                   JOB AID 6: Ordering commodities ................................. 442 
                   5.2. What is AutoOrder? ................................................................. 445 
                   5.3. Steps for Using the AutoOrder ................................................. 446 
                   5.4. Completing AutoOrder for Existing Facilities ............................ 447 
                   JOB AID 7: Completing AutoOrder for existing 
                   facilities ............................................................................. 447 
                   5.5. Completing orders for new facilities ......................................... 466 
                   5.6. Ordering New Product for Existing facility ................................ 467 
                   5.7. Reporting on an Ordering Round ............................................. 467 
                   JOB AID 8: Completing the Post Ordering Report ........ 467 
                   6.      Placing an Emergency Order .................................. 471 
                   JOB AID 9: Placing an Emergency Order ...................... 471 
                   7.      Delivery and receipt of ZAPS commodities ........... 473 
                   Job Aid 10: Receiving ZAPS commodities and 
                   completing the NatPharm Tax Invoice ........................... 473 
                   7.1: Reporting on a Delivery Run .................................................... 475 
                   JOB AID 11: Completing the Post Delivery Report ....... 476 
                   8.      Storing Medicines and Medicines supplies ........... 479 
                   8.1. Storage Guidelines .................................................................. 479 
                 Integrated HIV Prevention, Treatment, Care and Support Training              Participant Handbook  
                                                                378