CAREER COACHING SURVEY – 2016-2017 
    The Career Center strives to provide quality services that help students attain their educational and career goals. We 
    would appreciate your honest feedback about your scheduled 30-minute career coaching appointment (NOT drop-in 
    career advising) during this semester. This survey will take approximately 6-10 minutes.  
     
    Your responses will remain confidential and will not be connected to your name at any time. We will make some 
    connections to demographic data provided by university records, but all data will only be reported in aggregate. No 
    individual will be identified.  
     
    Results of this survey will help us improve the services we provide to students. Thank you very much for your 
    participation!  
     
     
    Start the Survey 
     
                  
         Part One: Scheduling and Reception  
         Please answer the questions based on your 30-minute scheduled career coaching appointment. If you have had more 
         than one scheduled appointment, please reflect on the MOST RECENT or MOST SIGNIFICANT one that occurred in the 
         past 6 weeks. 
         1.  How did you hear about Career Coaching at The Career Center? (Please check all that apply) 
                       Academic Advisor 
                       Bus advertisements 
                       Digital displays / monitors 
                       Email  
                       Information Tables / Quad Day 
                       Postcard / Flyer / Poster 
                       Registered Student Organization 
                       Social media  
                       Walked by 
                       Website 
                       Word-of-Mouth (i.e., friend or classmate) 
                       Workshop / Class presentation 
                       Other (please specify) 
                          
         2.  How did you schedule your appointment? 
               Online  
               Via Phone 
               In person at The Career Center 
               Via email with my career coach 
               Other 
                  
         3.  Please provide the following feedback on your scheduling and reception experience. 
                                               Strongly        Agree         Neutral      Disagree       Strongly      Don’t 
                                                Agree                                                    Disagree      Know 
          Scheduling my appointment was           ○              ○               ○            ○             ○            ○ 
          easy.  
          Checking in for my appointment          ○              ○               ○            ○             ○            ○ 
          was simple.  
          Reception staff was helpful.            ○              ○               ○            ○             ○            ○ 
           
          Reception staff was courteous.          ○              ○               ○            ○             ○            ○ 
         Part Two: Career Coaching Experience 
         Please respond to the following questions about your experience in your MOST RECENT OR MOST SIGNIFICANT 30-
         minute career coaching appointment in the past 6 weeks.  
          
         4.  Topics I discussed with my career coach included: (choose all that apply)  
               Career or major exploration  
               Jobs or internships 
               Graduate or professional school  
               Health professions 
               Other: ________________________________________(please specify)  
          
    5.  How much did you know about this topic (these topics) before meeting with your career coach?  
     o  Almost nothing 
     o  Very Little 
     o  Some 
     o  A lot 
     o  Almost everything 
     o  Not applicable or not sure 
     
    6.  What did you expect to gain from this appointment?  
     
     
     
     
     
    7.  What did you actually gain from this appointment?  
     
     
     
     
     
                  
         Part Three: Satisfaction  
         Please respond to the following questions about your satisfaction with your MOST RECENT OR MOST SIGNIFICANT 30-
         minute career coaching appointment in the past 6 weeks.  
          
         8.  Feedback on Your Career Coach  
                                                 Strongly        Agree         Neutral     Disagree       Strongly      Don’t 
                                                   Agree                                                  Disagree      Know 
          My career coach paid attention to          ○             ○              ○            ○              ○            ○ 
          my questions.  
          My career coach was                        ○             ○              ○            ○              ○            ○ 
          knowledgeable. 
          My needs were met based on my 
          conversation with the career               ○             ○              ○            ○              ○            ○ 
          coach. 
          I felt comfortable discussing my           ○             ○              ○            ○              ○            ○ 
          concerns with my career coach.  
          I would recommend my career                ○             ○              ○            ○              ○            ○ 
          coach to others.  
          
         9.  How did you feel about the length of this 30-minute appointment? 
             o  Too long  
             o  Just right  
             o  Not long enough  
                  
         10. Thinking back on my appointment, my expectations were 
             o  Exceeded 
             o  Met 
             o  Not met 
             o  Not applicable or not sure 
          
         11. How likely is it that you would recommend career coaching appointments to a friend?  
             (Note to CampusLabs: This is the Net Promoter Score question, rated on a scale of 0 to 10.) 
                     0.  Not likely at all 
                     1.     
                     2.     
                     3.     
                     4.      
                     5.    Neutral 
                     6.     
                     7.     
                     8.    
                     9.      
                     10. Extremely likely