Order Fulfillment Standard Operational Process Guide For Logistic Service Partner
                                                                                                 December  2012
                                                                                                 Version: 2.0
                                                                     
                                                 AP Online Help
                                            BPO – Business Process Outsourcing
               TABLE OF CONTENT 
               Welcome to AP Online         2
               1.0 General Information 3
                 1.1 Who can use AP Online          3
                 1.2 How AP Online Works 3
                   1.2.2 What invoices are supported within AP Online? 4
               2.0 AP Online Process Guide          5
                 2.1 Access AP Online via the Supplier Portal     5
                   2.1.1 Supplier Portal Sign-in    5
                   2.1.2 My Supplier Portal 6
                 2.2 AP Online Search       7
                 2.3 Summary Reports        9
                 2.4 Vendor Details 10
                 2.5 Invoice Details 11
                 2.6 Purchase Order Details12
                 2.7 Payment Details        13
               3.0 Search Techniques        15
                 3.1 Field Value Scenarios 15
               4.0 Detailed Field Descriptions 19
               5.0 Frequently Asked Questions [FAQ]23
               6.0 Support 26
                 6.1 Contact AP CRC26
                 6.2 Portal Help     26
                 6.3 AP Online Administrator        27
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                  © 2012 Hewlett-Packard Development Company, L.P. Revised by Maria Lenartowska
                                                                                                 
                                      AP Online Help
          Welcome to AP Online 
                                                                           Top
          AP Online a business tool that is intended to provide our valued external customers, partners, 
          suppliers and service providers with easily accessible, up-to-date invoice information that will 
          provide invoice, purchase order, payment remittance, and vendor master data via a secured 
          site.  This online service is fast and easy to use and is available anytime you need to find out 
          about an invoice that has been sent to us for payment. 
                  AP Online Benefits -
                 •  24 hour / 7 days per week access to your invoice data submitted to Hewlett-
                    Packard
                 •  No waiting on the phone for answers to invoice, payment, and transaction 
                    questions
                 •  Payment, invoice, and payment remittance data accessible in one central 
                    location
                 •  Ability to engage with Hewlett-Packard’s Customer Response Center from AP 
                    Online
                 •  Estimated Due Date on open transactions 
                  Supplier Portal Benefits -- 
                    The HP Supplier Portal supply HP Business Partners, HP Suppliers, and HP 
                    Vendors with a single point of entry for all their web-based business interactions 
                    with HP by providing:
                 •  A Single URL
                 •  A branded and familiar look and feel 
                 •  Efficient UI navigation
                 •  Standardized user management
                 •  Single sign-on to user services
                 •  User ID and Password to user services
                 •  A common Support model
                                                            AP Online Help
               1.0 General Information 
                                                                                                                     Top
               1.1 Who can use AP Online
                  AP Online is available to external business partners with proper registration and access. 
                  Currently, AP Online imports transactional data from four Hewlett-Packard payables systems.
                      Registration 
                   Password protected services - Password protected services correspond to services with a 
                   Class C Authentication model. Services under this model are HP Restricted and can be 
                   accessed using user-id and password. This registration process will include your request for 
                   Class C protected portal services and will in turn trigger the AP Online administrator to 
                   create a user profile. 
                    User Access
                   Within two business days of your request, you will receive a confirmation and access 
                   information via email.  After this, simply access the service by using the "Sign-in using user 
                   id and password" link on the Supplier Portal left navigation. You will need to enter your user 
                   id and password. After login, the service link will be displayed on the Supplier Portal secure 
                   home left navigation.  
               1.2 How AP Online Works
                   AP Online interfaces with four Hewlett-Packard vendor payables SAP systems. The systems
                   supported are: US1 and FI1 [pre-merger HP systems] and EPH and SPE [pre-merger
                   Compaq systems]. While HP uses numerous payables systems to render payment to our
                   external customer, AP Online currently only supports the systems referenced above.
                   Programs run daily from Hewlett-Packard’s SAP Vendor Payables systems to extract
                   transactional data. Next, data files are imported into AP Online databases. Extracted SAP
                   data includes:
                             Paid & Non-Paid invoices referencing PO number
                             Paid & Non-Paid invoices without PO number reference
                                                                AP Online Help
                                Payments (remittance data/invoice details)
                 1.2.2 What invoices are supported within AP Online? 
                   
                      Hewlett-Packard’s Payables Systems
                     Hewlett-Packard receives and processes invoices from all over the world. There are many 
                     locations worldwide where Accounts Payables are handled. Depending on the type of 
                     transactions purchased by Hewlett-Packard (i.e. Good or Services), determines how and 
                     where certain invoices are processed. There are two main centralized invoice processing 
                     platforms utilized in HP. An Americas SAP system, US1, and a Europe Middle East and Africa
                     SAP system, FI1. In addition, HP posts and pays other invoices on numerous other SAP 
                     systems. Not all the SAP systems are interfaced to the AP Online application. Therefore, if 
                     your company is aware that the invoices are submitted on SAP instances, such as IJBU, or 
                     JD Edwards, they will not be present on AP Online. 
                       
                     AP Online’s Supported Interfaces 
                     US1 [Americas Centralized Invoice Verification model]; HP 4.5b SAP
                     FI1 [Europe, Middle East and Africa Centralized Invoice Verification model]; HP 4.5b SAP
                     LH1 (Light house)
                     D7C
                     IJ1