Service - from itSMF Dictionary
     • An integrated composite that consists of a number of 
      components, (such as management processes, hardware, 
      software, facilities and people,) that provides a capability 
      to satisfy a stated management need or objective.
      - itSMF Dictionary of Service Management
   Service - from IBM’s SSME
   • A service is a provider/client interaction that creates and 
    captures value.
   • Services transform/protect or promise to 
    transform/protect a state of the target of the service. The 
    client may not have the skill, time, desire, or authority to 
    perform self-service, do it themselves. Services often 
    create mutual interdependencies.
   Service – from ITIL V3
   • A service is a means of delivering value to 
    customers by facilitating outcomes customers 
    want to achieve without the ownership of specific 
    costs and risk.
     Value = Utility + Warranty
  Value = Utility + Warranty
      Application Centric
       Business scope
                                                                             Narrow Consumers 
                                                                             Limited Business Processes
                                 Finance
                                                                      Integration                     bound to 
           Supply                                                                                     EAI vendor
                                                                      Architecture
                                                                                                                Redundancy
            Manufacturing               Distribution
                                                                        Overlapped resources
                                                                        Overlapped providers
                                                                     EAI   ‘leverage’ application silos with 
                                                                     the drawback  of data and function 
                   Business functionality is                         redundancy. 
                   duplicated in each 
                   application that requires it.