2
                   Chapter 9
        Operations Consulting 
           and Reengineering
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                                                         3
        OBJECTIVES 
        Operations Consulting Defined
        Operations Consulting and the 5 P’s
        Hierarchy Within a Consulting 
         Organization
        Stages of Operations Consulting
        Operations Consulting Tool Kit
        Reengineering
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                               Rights Reserved.
                                                         4
      Operations Consulting
       Operations consulting involves 
         assisting clients in developing 
         operations strategies (i.e., product 
         leadership, operational excellence, 
         customer intimacy, etc.) and in 
         improving production (and service 
         delivery) processes.
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                               Rights Reserved.
                                                                       5
       Operations Consulting & the 5 Ps
          Plants
            – Adding and locating new plants
            – Expanding, contracting, or refocusing 
               facilities
          Parts
            – Make or buy decisions
            – Vendor selection decisions
          Processes
            – Technology evaluation
            – Process improvement and reengineering
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                                       Rights Reserved.
                                                         6
     Operations Consulting & the 5 Ps 
                     (Continued)
       People
          – Quality improvement
          – Setting/revising work standards
          – Learning curve analysis
       Planning and Control Systems
          – Supply chain management
          – MRP
          – Shop floor control
          – Warehousing and distribution
   McGraw-Hill/Irwin           © 2006 The McGraw-Hill Companies, Inc., All 
                               Rights Reserved.