Hotel
   •
    “Hotel” means commercial establishment providing lodging, meals, and other guest services.  
          • A hotel offers facilities and services. 
          • Facility is something designed, built, installed, to serve a specific function affording a 
           convenience or service. 
          • Service is an act or manner of serving guest. 
  • A hotel also has amenities.
  • Amenities  are  things  that  are  available  to  the  visitors  within 
    their room
                      Facilities, services or amenities?
              a.  Pool
              b. Air conditioning
                                              h. Hair dresser
              c.  Airport shuttle
                                              i.  Kitchenette
              d. King-size bed
                                              j.  Sauna
              e.  Golf course
                                              k.  Kid Land 
              f.  Currency exchange
                                              l.  Mini-bar
              g.  Parking area
                                              m. Dry cleaning
                                              n. Breakfast
                    Guest Types
 •Business guest: This types of guest requires internet and fax access. This guest also requires easy 
  or fast access to the Town Centre since he stays for work related purpose.  He can use his free 
  time by doing gym, spa, or swimming.
         •Leisure guest/families guest: they seek entertainment, interesting activities, and 
          sometime seek peaceful environment where they can relax and forget about their daily 
          routine.  Family guest also want to spend qualified time with their families member. 
    •Convention guest: this guest is combination between leisure and business guest. He requires 
    space to attend or host the seminar without any disturbance with internet access. After the 
    seminar over, he  wishes to relax, and seeks have fun activities and services, similar to those 
    leisure and families guest. 
      CLASSIFICATION OF 
      HOTELS
                                      Based on Location
         Based on Target                                          Based on Ownership 
              Market                                                 and Affiliation
                                          HOTEL 
                                          HOTEL 
                                    CLASSIFICATION 
        Based on size               CLASSIFICATION                    Based on Star rating
                                        FACTORS
                                        FACTORS
                                                                  Based on Theme
      Based on Length of Stay
                                     Based on Level of 
                                          Service
    Based on Location
    Resort hotel: 
    • These hotel cater a person who wants to relax, enjoy themselves. 
    • It’s located at hill stations, beaches, lakes, backwater, forest belt. 
    • It provides recreational service. 
    • A Variety of F&B outlets is available, ranging from informal to fine-
    dining restaurants. 
    Airport hotel: 
    • These hotels are set up near by the airport. 
    • The guest are business client, transit guest who stay over between 
    flights,  airline  passanger  with  cancelled  flights,  or  airline 
    personnel. 
    • Full service. 
    • Room  service  and  restaurant  timing  may  be  extended,  even 
    offered twenty four hours. 
    City center/Downtown : 
    • It’s generally located in the heart of city within a short distance 
    from business center, shopping arcade. 
    • The service and service are varied