Introduction
              Poplar Harca manages 9,000 properties in densely populated Tower Hamlets, London
        •   Counter Fraud officer employed in April 2015
        •   Training for all front line staff took place to improve detection of tenancy fraud
        •   Training also rolled out to surveyors and contractors, particularly gas engineers
        •   Reporting line opened – confidential online report form
        •   £500 reward offered, if property recovered
        •   Press release highlighting the amnesty
         
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                                          Introduction continued
        •   Posters put up in all communal areas, and notice boards
        •   Amnesty reported to all 12 Estate Boards.
        •   Details of sent out with quarterly rent statements to all residents
        •   Details of amnesty also highlighted in Harca Life, publication sent to all residents and 
            information on how to report suspected subletting
        •   All reports of subletting are investigated (Streetwise used as management system)
        •   We also investigate every RTB application and succession application
        •   Our ethos is, tackle tenancy fraud, do not tolerate it
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                             Two amnesties, 6 properties recovered
                                 st
                                1  amnesty – ran from 1 July – 31 August 2015
                                           3 properties recovered
                              nd
                             2  amnesty – ran from 1 January – 28 February 2018
                                           3 properties recovered
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                                         Current amnesty in 2018
       •    Highlighted in local press  - East London Advertiser 
       •    Amnesty announced on our website and on our facebook and twitter feeds 
       •    Information sent out to all residents on quarterly rent statements
       •    Reward increased to £1000 for any reports during amnesty, which lead to successful recovery 
            of the property. After the amnesty the reward will return to £500.
       •    Received more reports of tenancy fraud during the amnesty
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                                       Poplar Harca achievements
       •    42 x properties recovered since April 2015
       •    10 RTB refusals
       •    Saving to Poplar Harca £6.7M (cost of rebuild and loss of RTB discount)
       •    Poplar Harca featured in two series of BBC’s Council House Crackdown
       •    Additional application form added to RTB process, which is now used as standard across most 
            Local Authorities and Registered providers
       •    Strong partnership with Thurrock Council’s Counter Fraud and Investigation Department
       •    Criminal prosecution in 2017, suspended prison sentence handed to former tenant, and 
            currently waiting for confiscation order
       •    UPOs brought to every civil possession case – largest one for £66,000
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