Best Practices in Human Resource Management
         European Microfinance Week        Jody Rasch, Senior Vice President 
                                           Moody’s Analytics Social Performance Group
              © Moody’s Analytics, Inc. and/or its licensors and affiliates.                                       ‹N°›
                Framework for Assigning SPAs
                                                     SSoocciiaall  PPeerrffoorrmmaannccee  
                                                          AAsssseessssmmeenntt
                                                                     Management 
                 Social Mission    Strategy and      Customer          of Social         Human        Environmental 
                                   Leadership       Relationship     Outcome or        Resources       Performance
                                                                        Impact
                                                                                                         Human Resources
          © Moody’s Analytics, Inc. and/or its licensors and affiliates.          ‹N°›
           Human Resource Performance Globally
            Source: 2009 MIX social data mapped to MA’s SPA scorecard
                                                                           Human Resources
             © Moody’s Analytics, Inc. and/or its licensors and affiliates.                                 ‹N°›
               Sub-Factors of Human Resources
              8 Staff Incentives and Audit                                      1 Organization & Facilities
                » Perks for staff                                                 » How HR is organized and 
                » Validation of information                                         managed
                                                                                  » Mechanism to address  staff 
                                                                                    satisfaction and grievances.
                                                                                 2       Code of Ethics
              7 Promotion and Retention
                                                                                   » System for ethical self-
                » Promotion linked to social                   9%                    regulation
                  metrics and performance               16%
                                                                                 3       Hiring Policies
                                                                  13%
              6 Staff Skills and Training           13%                            » Enforcing and overseeing 
                                                                     9%               mechanism
                » Imparting Social Performance 
                  related training                     17%         9%
                                                             14%
              5     Fair Compensation                                           4    Culture of Delegation
                » Equitable and relevant salary                                    » Several decision making 
                                                                                     levels to respond to clients 
               * Percentages based on Moody’s Analytics SPA
                                                                                                   Human Resources