BAHAN AJAR 
                     BAHASA INGGRIS BISNIS I 
                           
                        Penyusun: 
                   Wati Purnama Sari S.S., M.Hum., 
                           
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
                   
                   
                   
                                                    TABLE OF CONTENT 
                                                                                                     
                                                                                                               Page  
                  Cover             …..……………………………………………………………                                             1 
                  Table of content …..……………………………………………………………                                              2 
                  Chapter 1 
                  The styles of business 
                  letters……….……..……………………………………………………………                                                   3 
                   
                  Chapter 2 
                  Elements of letter…..…………………………………………………………...                17 
                   
                  Chapter 3 
                  Acknowledging Letter …………………………………………………..……..                                              19 
                   
                  Chapter 4 
                  Complaining Letter……………………………………………………………                                                    21 
                   
                  BIBLIOGRAPHY   …..……………………………………………………….                   26 
                   
                   
                   
                   
                   
                   
                   
                   
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                          CHAPTER 1 
                      The styles of business letters 
         
        Letters  are  a  way  of  conveying  information  by  writing.  The  activity  of  exchanging 
        information by writing is called a correspondence. Correspondences used in businesses are 
        called business letters. Business letters have a main function in business transactions as it has 
        to attach sender’s sign so it can be used as the valid evidence in business transactions. 
        Styles and expressions in business letters have to give a positive impression to the one who 
        read it. Here are some styles of business letters that usually used in business transactions: 
          1.  Full block style/ bentuk lurus penuh 
          2.  Block style/ bentuk lurus 
          3.  Semi block style/ bentuk setengah lurus 
          4.  Indented style/ bentuk bertakuk 
          5.  Simplified style/ bentuk yang disederhanakan 
          6.  Hanging indentation style/ bentuk alinea menggantung 
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              style 1 : FULL BLOCK STYLE (BENTUK LURUS PENUH) 
                   _________________________________ (1) 
                       _____________________ 
        _____________________________________________________________________ 
        ________________ (2) 
         ________________ (3) 
          
        __________________ 
        __________________(4) 
        __________________  
          
        ______________________(5) 
        ______________________(6) 
          
        ______________________________ (7) 
         
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         ____________________________________________________________(8) 
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         __________________ (9) 
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