Satellite
  Carers’ Self Advocacy Toolkit
  Complaints 
  letter template
     Letterofcomplainttemplate                                                SATELLITE
     
     
     Letterofcomplainttemplate
     
     DateandYear
     
     
     Mr/MsSpecificPerson
     JobTitle
     Address
     Address
     Address
     Postcode
     
     DearSpecificPerson
     
     LetterofComplaintre(nametheservice).
     
     Iamwritingtoyoutocomplainabout…
     
        
        x  Beasobjectiveasyoucan,keeptothefactsandtrytokeepyour
           emotions/judgementsoutofyourexplanation
        
        x  Givespecificdetailsaboutwhattheproblemis/what’sgonewrongorwhathas
           happenedornothappened/reasonsfortheissue/theimpacts
        
        x  Givedatesandtimeswheretheproblem/incidenthappened
        
        x  Whatyouweretoldbywhom
        
        x  Saywhatinformationyouweregiveninwritingabouttheservicepriortothe
           problemͲwhatyouwereledtoexpect
        
        x  Sendcopiesofanyrelevantevidence,documents,photos,emails
        
        x  Makeanysuggestionsyouwouldliketoabouthowtheproblemcouldbe
           resolved/whatyouwouldliketohappennow,i.e.areyoulookingforanswers?
           Arefund?Abetterservice?Anapology?
        
        x  Askhowthedecisionsweremadethatledtotheproblem/incident
        
        x  Includeanyinformationaboutwhatyouhavealreadydonetoresolvetheissue
        
        
     PleasewritetomesothatIknowyouarelookingintomycomplaint.Iwouldalsobe
     gratefulifyoucouldletmeknowwhenIwillreceiveafullreplyintomycomplaint.
     
     Ilookforwardtohearingfromyousoon.
     
     Yourssincerely,
     
     Name
     
     
     
     ͳ                                                        BEINGHEARD:ASELFADVOCACYGUIDEFORCARERS