Contents
  Basic Rules and Concepts
  Conversation and Listening 
  Practices - Check Answers and Further 
    Practice 
  Writing Practice
  Checkpoint 
       Basic Rules of Greeting 
                  INTRODUCTION 
              Basic Rules of Greeting
   Having good ability of business English conversation is 
     important because it helps people to establish a sound 
     relationship with workmates.  
   All the relationships begin with greetings.  
   If you meet people for the first time, your fluent self-
     introduction and friendly greeting will make the 
     positive first impression on them and vice versa. 
     Remember, ‘the first’ impression can never be re-
       made because it is formed when you ‘first’ meet. 
     Your self-introduction and greeting in the first 
       meeting may decide whether the other person will 
       like or trust you or not in the future! 
              Basic Rules of Greeting 
   Once you get to know a new workmate, greetings 
     remain important. 
     Whenever you greet, you are advised to be polite and 
       thoughtful. 
     People tend to assume that those who greet are nice 
       to work with.  
     Without greeting, the atmosphere in the office will 
       seem stiff, unfriendly and indifferent.   
   Greetings work like motor oil which makes all parts of 
     the machine operate smoothly.  
   Try to leave a good impression on others as well as 
     make busy life more pleasant to deal with! 
         Conversation & Listening
           •FAMILIARIZE WITH THE COMMON  
            SITUATIONS
           •STUDY THE MODEL CONVERSATIONS