Start conversations and develop 
      good relations with guests
      This Unit comprises three Elements:
        Element 1: Meet and greet guests
        Element 2: Respond to guests’ questions or requests
        Element 3: Participate in a short, informal conversation 
                     with guests.
                                                                        Slide 2
      Assessment
      Assessment for this Unit may include: 
        Oral questions
        Written questions
        Work projects
        Workplace observation of practical skills
        Practical exercises
        Formal report from employer/supervisor.
                                                                        Slide 3
      Meet and greet guests
      Performance Criteria for this Element are:
        1.1 Welcome guests appropriately
        1.2 Introduce self and others
        1.3 Ask questions to involve guests.
                                                                        Slide 4
      Welcome guests appropriately
      Greeting guests as they arrive is very important. You want 
      them to feel welcomed and comfortable. 
      Standard greeting:
        Smile
        Look interested and friendly
        Greet guests according to time of day
        Give appropriate physical greeting
        Welcome guests
        Offer assistance
        Wish the guest a nice stay.
                                                                       Slide 5
      Welcome guests appropriately
       Smiling is the easiest part of a greeting, but the act is 
       often overlooked or forgotten. For most guests, a smile is 
       an indication of a caring, friendly staff member. A genuine 
       smile can be the difference in providing your customers a 
       pleasant stay. Forgetting to smile can lead to feelings of 
       discomfort and hostility.  
                                                                             Slide 6