OBJECTIVES IN UNIT TOPIC
   Help participants understand the codes, the expectations of 
   employees and adjust one’s communication strategy for managing 
   multi-generations with focusing on employees as individuals.
  COMMUNICATION           What do we know about 
                          communication, 
                          communication process, 
                          medium/channels, styles etc.?
                          What is the main purpose of 
                          internal communication?
                          How does internal 
                          communication work within 
                          your company?
                          What kind of methods/channels 
                          do you use?
   OPEN COMMUNICATION IN THE 
   WORKPLACE
            Why does our company need 
            open communication - benefits? 
            How to create/improve open 
            communication in the 
            workplace?
                                    WHAT SKILLS DETERMINE 
                                    AN EXCELLENT AND 
                                    COMMUNICATIVE LEADER?
       SKILLS THAT DETERMINE AN  TIP: 
       EXCELLENT AND                                                                •   For successful day - for interacting, 
                                                                                        leading, motivating, organizing and 
       COMMUNICATIVE LEADER                                                             assessing a multi-generational team it 
                                                                                        is important to know your own 
          • Active listening                                                            communication skills and preferred 
                                                                                        communication style. 
          • Positive communication                                                  •   Adjust your communication style to 
          • Providing feedback                                                          others if you find it necessary. 
                                                                                       Homework: Questionnaire
          • Empathy                                                                    Which communication skills do I 
          • Coaching                                                                   have? My communication style?
  Managing people with contradictory communication preferences 
  in the same office and getting them to work as a team can be a 
  test of leadership skills.
                   How are you 
                   dealing with the 
                   communicational 
                   challenges of a 
                   multi-generational 
                   workforce?