Learning outcomes for this session
         By the end of the session learners will be able to:
         •   Identify the key skills required to be an effective advocate
         •   Recognise their own advocacy skills and relate them to their own 
              experiences
         •   Demonstrate new and/or enhanced skills to complement their role as an 
             advocate
   Brief recap – How do you act as an advocate…?
            Helping them express                  Helping them                 Hearing their 
            their views, wishes and                  access                      story and 
                   feelings                         accurate                 clarifying the issue
                                                   information
                          Helping them to decide                      Helping them to 
                                 what they                               tell others 
                              want, including all                      what they want
                            potential outcomes
                  Making positive                    Helping them to                 Establishing 
                   endings when                         understand                    what their 
                   the advocacy                         outcomes                       preferred 
                  relationship ends                                                   outcome is
   Exercise 1: What makes a good advocate?
      What makes a good advocate?
                                 Skills                 Personal qualities              Knowledge
                            Active listening             Being organised           Understanding jargon
                        Being non-judgemental                Caring                    Qualifications
                        Appropriate non-verbal            Liking people          Knowing your way around 
                            communication                                               the system
                         Good use of language            Wanting to help          Professional experience
                         Effective questioning                Kind                       Contacts
                        Ability to build rapport       Good time-keeping             Legal knowledge
                             Assertiveness              Good researcher             Personal experience
      Advocacy skills in action
                                      1. Hearing their story        2. Helping them access 
                                      – clarifying the issue          accurate information
                 8. Making positive endings when 
                  the advocacy relationship ends                                3. Establishing what their 
                                                                                   preferred outcome is
                  7. Helping them 
               understand outcomes                                        4. Helping them explore 
                                                                        options, including processes 
                   6. Helping them tell others                                involved in each
                         what they want
                                                5. Helping them decide what they 
                                                    want, including all potential 
                                                             outcomes