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Task 2: Barriers to communication
This is marked with Positive Factors in
Task 1 and is worth 9 marks.
Spelling, punctuation and grammar are
also marked in this part.
LO: To understand the different barriers to communication.
What are some barriers to communication?
List as many as you can think of.
Why is it important to consider potential barriers to
communication?
Health, Social Care and Early Years’ services are required to give
everybody the right to fair access … HOWEVER
Barriers to communication may prevent some service users from easily
accessing health, social care and early years’ services, so some
services are not used by individuals who need them.
LO: To understand the different barriers to communication.
What is a barrier?
Something that prevents something happening or being able to use a service or setting.
What are barriers to communication?
Something that can affect the results of conversation.
What are the barriers to communication?
• Language – patronising language, difference in language spoken,
inappropriate use of language
• Tiredness
• Inappropriate body language
• Aggression
• Inadequate space
• Furniture – damaged or unsuitable
• Speech difficulties due to disabilities or illness
• Noise
• Poor lighting
LO: To understand the different barriers to communication.
For each barrier discussed, you must:
1. Name it
2. Explain how it can affect/influence communication
3. Explain how it can be overcome (reduced or gotten rid of)
4. Give an example of how each barrier could affect communication in
different settings.
It is up to you how you present this information. A possible way would
be a table/chart similar to the previous task.
LO: To understand the different barriers to communication.
Language
Think about all the positive factors influencing communication – barriers
could include the opposite to this.
Patronising language: use of terms such as ‘sweetie’, ‘dear’ and ‘love’
may be interpreted as patronising by some individuals, as they may feel
they are being treated as children and not adults. Not addressing
individuals in the way they prefer can act as a barrier in getting to know
and communicate with them.
It is important not to talk down to people or belittle them. Adults may be
offended or feel that they are not being respected. Children might not
want to cooperate.
LO: To understand the different barriers to communication.
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