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Corporate Communications Corporate communications refers to the way in which businesses and organizations communicate with internal and external various audiences. These audiences commonly include: Customers and potential customers Employees Key stakeholders (such as the C-Suite and investors) The media and general public Government agencies and other third-party regulators Corporate communications can take many forms depending on the audience that is being addressed. Ultimately, an organization’s communication strategy will typically consist of written word (internal and external reports, advertisements, website copy, promotional materials, email, memos, press releases), spoken word (meetings, press conferences, interviews, video), and non-spoken communication (photographs, illustrations, infographics, general branding). Role of Knowledge Managers understanding the Functions of a Communications/PR Department In most organizations, the communications department is responsible for overseeing a wide range of communications activities. One of the simplest ways of understanding these different activities is to group them according to the role that they play within an organization Media and Public Relations This refers to the way in which a company or organization communicates with the general public, including the media, by: Organizing news conferences, product launches, and interviews, and creating materials (banners, flyers, etc.) for such events Writing and distributing press releases to the media to garner coverage Monitoring the news for mentions of the organization, its product, and key employees such as stakeholders and members of management Devising a plan to address unfavorable press coverage or misinformation Forms of corporate communications email communications Brochures Flyers Newsletters Website copy Social Media strategy Surveys News summaries Interviews
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