Chapter 3
                                 Oral
          Communication
Communication Skills         213ردادر            Chapter 3          Lesson      لصفلادر– ميلعتلادرو ةيبرتلادر ةرادرزو
            3.1:  Oral Communication in the Workplace                           م2021-2020 يناثلادر يسادرردلادر
     3.1
               Oral Communication 
                     in the Workplace 
                         •   Oral communication
                         •   Advantages and disadvantages of oral 
                             communication
Communication Skills         213ردادر            Chapter 3          Lesson      لصفلادر– ميلعتلادرو ةيبرتلادر ةرادرزو
            3.1:  Oral Communication in the Workplace                           م2021-2020 يناثلادر يسادرردلادر
              Learning Objectives
   By  the  end  of  this  lesson,  the 
   student should be able to:                                                              Engaging Starters
                                                                                           Engaging Starters
   1. define the term "oral 
                                                                                            The First Goal
          communication".                                                                   The First Goal
                                                                                            The Second Goal
   2. recognize the advantages                                                              The Second Goal
                                                                                            Questions
          and disadvantages of oral                                                         Questions
          communication.
Communication Skills         213ردادر            Chapter 3          Lesson      لصفلادر– ميلعتلادرو ةيبرتلادر ةرادرزو
            3.1:  Oral Communication in the Workplace                           م2021-2020 يناثلادر يسادرردلادر
                              Engaging Starters
      The following situations occur every day in 
      business.  All of them involve communication. 
       Imagine you are a manager of the company 
                                                                                                                                                                                                                            Engaging Starters
      in the situations below.  In each case identify                                                                                                                                                                       Engaging Starters
      and write down:                                                                                                                                                                                                        The First Goal
                                                                                                                                                                                                                             The First Goal
       •         Who do you need to communicate with?
       •         Why you need to communicate with them?                                                                                                                                                                      The Second Goal
                                                                                                                                                                                                                             The Second Goal
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                 What information do you need to 
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                 communicate?                                                                                                                                                                                                Questions
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                 What is the best way of communicating the 
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                 information to them?                                                                                                    colcollleageaguue gete getss t thhe me mesesssage?age?
Communication Skills         213ردادر            Chapter 3          Lesson                                                                                                                       لصفلادر– ميلعتلادرو ةيبرتلادر ةرادرزو
                            3.1:  Oral Communication in the Workplace                                                                                                                              م2021-2020 يناثلادر يسادرردلادر
        Oral Communication Defined
  It is the exchange of ideas or information by 
  spoken  words  in  a  business  setting;  it  can 
  take  place  between  two  people  or  within 
                                                        Engaging Starters
  groups  at  every  level  of  every  kind  of  Engaging Starters
  organization.                                          The First Goal
                                                         The First Goal
  Oral  communication  involves  the  skills  of   The Second Goal
                                                         The Second Goal
  listening  and  speaking,  both  of  which  are 
                                                         Questions
  essential if messages are to be successfully   Questions
  conveyed and received.
   Nex
   Nex
  Successful  communication  cannot  occur  if 
     t
     t                                            لصفلادر– ميلعتلادرو ةيبرتلادر ةرادرزو
Communication Skills         213ردادر            Chapter 3          Lesson 
  listening is poor.                             م2021-2020 يناثلادر يسادرردلادر
        3.1:  Oral Communication in the Workplace 
  Like the communication process as a whole, 
  the  listening  process  is  subject  to  barriers, 
  such as distraction, aggressiveness.