315x Filetype PPTX File size 1.10 MB Source: www.fwsolutions.net
Learning for everyone…
UNDERSTANDING THE ROLE OF COMMUNICATION
Learning for everyone…
What is the purpose of Communication?
To inform yourself and others
Exchange and share information
Involve everybody and encourage participation
Motivate, persuade, negotiate, influence
To develop a learning organisation and
encourage personal/team development
To support decision making
To build intellectual capital
Support working operations
Learning for everyone…
Communication channels
Learning for everyone…
Communication channels
Networked Communication – LAN, WAN and WWW
Learning for everyone…
Examples of Vertical Communication Tools
• Management briefings
• objective and target performance reports (PFRs)
• Policy statements
• SOPs
• Newsletters
• Sharepoint/internal email
• Employee suggestion program
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