MODULE 9 
    COMMUNICATION 
    SKILLS
                         Understand the 
                         importance of strong 
                         communication skills
                         Define engagement and 
    OBJECTIVES           its components
                         Learn and practice 
                         various communication 
                         skills
  COMMUNICATION FOR HELPING RELATIONSHIPS
    •The goal of communication between a service provider & 
     survivor is to establish a trusting, safe & supportive helping 
     relationship.
    •Empowers survivor to feel cared for & respected by the 
     helper/service provider 
    •Every meeting with the survivor is an opportunity for a 
     helper/service provider to strengthen helping relationship.
    COMMUNICATION FOR HELPING 
    RELATIONSHIPS
                             Engagement
                             Engagement
             Interpersonal                         Interpersonal 
                    Skills                              Qualities
          Observin  Attending   Listening  Warmth     Empathy    Respect   Genuinen
             g                                                                ess
  ELEMENTS OF COMMUNICATION
   3 elements in any face-to-face communication: 
     Words – content of what you say
     Tone of voice
     Nonverbal behavior / body language
     Body language  consists of 
     Body posture, 
     Gestures,
     Facial expressions, and
     Eye movements