Workplace Communication Challenges
          Employers clearly want employees who communicate well:
          States spend more than $220 million annually on remedial 
           writing programs for employees.
          Corporations may spend $3.1 billion annually to fix 
           problems from writing deficiencies. The cost is $22.13 per 
           page for a typical letter.
          Workplace Communication Challenges
          Work requires communication
          People communicate to plan products and services; hire, train, 
           and motivate workers; coordinate manufacturing and delivery; 
           persuade customers to buy; and bill them for the sale.
          Workplace Communication Challenges
          For many business, nonprofit, community, and government 
           organizations, the "product" is information or a service rather 
           than something tangible.
          Information and services are created and delivered by 
           communication.
         Verbal and Nonverbal Communication
        Communication takes many forms:
      1. Verbal Communication that uses words.
      2. Nonverbal Communication that does not use words.
     Verbal and Nonverbal Communication
      Verbal Communication
         Face-to-Face/Phone Conversations/Meetings
         E-mail/Voice-Mail Messages
         Letters, Memos, and Reports
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