• Pennsylvania System of Care Partnership
             Active Listening
                                                         2
           • Pennsylvania System of Care Partnership
    
       What is Communication
    
       Verbal Communication 
    
       Non-Verbal Communication
    
       Interpersonal Communication Skills
    
       Active Listening
    
       Reflecting
    
       Clarifying and Clarification
                                                            3
           • Pennsylvania System of Care Partnership
                       Active Listening
    • The act of mindfully attempting to comprehend 
       the meaning of words spoken by another in a 
       conversation or speech.
    • important business communication skill
    •  involves attentiveness
    • listener feedback by paraphrasing what has been 
       said by the other party for their confirmation.
                                                          4
           • Pennsylvania System of Care Partnership
                Communication
             • The act of transferring 
                information from one 
             place/person to another.
                                                         5
           • Pennsylvania System of Care Partnership
    • Verbal
         Face to face (SKYPE)
         Telephone
         Radio
         Television
         In person
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