Learning Outcomes
    6.1 Describe how total quality management, continuous 
    quality management, Six Sigma, Lean Six Sigma, and D M A I 
    C address quality.
    6.2 Delineate efforts to improve the quality of healthcare.
    6.3 Explain how nurses are involved in reducing risks.
                          Copyright © 2018, 2013, 2009 Pearson Education, Inc. All Rights Reserved
    Key Terms (1 of 4)
    • continuous quality improvement (C Q I)
    • D M A I C 
    • Hospital Consumer Assessment of Healthcare Providers 
      and Systems (H C A H P S)
    • incident reports
    • indicator
                           Copyright © 2018, 2013, 2009 Pearson Education, Inc. All Rights Reserved
    Key Terms (2 of 4)
    • just culture
    • Lean Six Sigma
    • outcome standards
    • pay for performance (P 4 P)
    • process standards
                            Copyright © 2018, 2013, 2009 Pearson Education, Inc. All Rights Reserved
    Key Terms (3 of 4)
    • quality management
    • reportable incident
    • risk management
    • root-cause analysis
    • Six Sigma
                          Copyright © 2018, 2013, 2009 Pearson Education, Inc. All Rights Reserved
    Key Terms (4 of 4)
    • spaghetti diagram
    • structure standards
    • total quality management (T Q M)
    • value-based purchasing (V B P)
                         Copyright © 2018, 2013, 2009 Pearson Education, Inc. All Rights Reserved