Strategies for Your Toolkit
 • Strategy 1: Avoid Emotional High Jacking
 • Strategy 2: Prevent Conflict
 • Strategy 3: Resolve Conflict
        Sequential Process
   Strategy 1                Strategy 2               Strategy  3
     Strategy 1 – Most Important One
   Avoid becoming emotionally high jacked
 • Do not emotionally high jack ourselves
 • Do not allow others to high jack us
     http://www.youtube.com/watch?v=TGBTkREbXfY
    Avoid High Jacking Ourselves
 • Psychodynamic Leadership Theory
  –Hardwired neurological pathways; aggression and 
   emotional states are driven by the medulla 
   oblongata in our brains
  –Behavioral patterns
  –Personality development
 • Preferences & Orientations
  –Comfort Zone: what we like rather than dislike
  –Needs based: satisfying our needs
  –Resist modifying our behaviors
  –Doing what we “want to do”
  –Instead of what we “should do”
 Do Not Allow Others to High Jack Us
 • People who are in control of their emotions are in 
  control
 • Resist giving in to physiological and psychological 
  comfort zone responses
 • Do not take the “bait” when people and/or situations 
  set off our emotional triggers
 • Emotional triggers are usually developed from 
  childhood and are our “hot buttons” that can cause us 
  to lose control and overreact 
      Effective Charter Leaders
  • Operationally defined as individuals who live, work 
   and perform at their very best
  • They accomplish this by being keenly aware of 
   their strengths and weaknesses
  • Most importantly, they modify their thinking, 
   behaviors and decisions to think, analyze, listen 
   and “take the high ground” rather than 
   undermining themselves emotionally