Survey Kepuasan Pelanggan – 
                                     Ditstandalitu
                            Direktorat Standardisasi dan Pengendalian 
                                Mutu Kementerian Perdagangan
                 Prepared by                                    Prepared for
                                         Preliminary Report
                                         Agustus 2017
      Table Of Content
                   About
                   Project Back Ground
                   Methodology
                   Findings
                   Recommendation
                                                                   3
                                                 Kinas Consulting | Who We Are
                                                 Introduce | Full-Service Marketing 
                                                 Research
                                                 Kinas Consulting Indonesia is a local Full-Service Marketing Research focused 
                                                 on various business fields such as, Electronic, Retail, Finance, Pharmaceutical, 
                                                 Logistic & Express Courier, Transportation, and Property.
                                                 • Established in 2012, Kinas Consulting has become a leading research service 
                                                  providers who can provide reliable facts and relevant insights that can Improve 
                                                  strategic and tactical business decisions or policy making.
                                                 • As a leading research company, we always use the latest approaches and a 
                                                  strong analytical ability to synthesize research findings and provide clients with 
                                                  practical recommendations.
                                                 • Kinas Consulting was formed by Tjahjana Tjakrawinata, Industrial Engineering 
                                                  from Bandung Institute of Technology and a Master in Business Administration 
                                                  from Arthur D Little School of Management, Boston USA.
                                                 • Working in some companies more than 30 years since 1980, starting with the 
                                                  company's Oil & Gas for 7 years at Mobil Oil and Marathon, then moved into 
                                                  the banking world for over 20 years and held several strategic positions in Bank 
                                                  Mandiri and Bank BNI (two of biggest Bank in Indonesia), the last position in 
                                                  2003-2007 at the National Bank Indonesia was as Managing Director
                                                 • Kinas Consulting supported by extensive local team (34 provinces in Indonesia) 
                                                  which are able to do cross-border and large-scale surveys of the region even in 
                                                  time of tight
   Kinas Consulting Indonesia - Credential
     About
     Project Back Ground                                                     Project Experiece
     Project  Methodology
     Findings
     Recommendation
            Kinas Consulting bukanlah hanya sekedar konsultan yang memiliki kemampuan menjalankan project 
             riset secara profesional. Kemampuan memberikan multidisciplinary services menjadi sebuah sinergi 
                                              yang kuat untuk memberikan output yang komprehensif dan praktis
                                                                                                                           Riset / Customer Study
                                                                                                                           •    Satisfaction Research
                                                                                                                           •    Brand Research
                                                                                                                           •    Service and Loyalty
                                                                                                                           •    SOP, etc
                        Riset / Customer Study                                                                             Kajian / Strategic Development
                                                                                40%                                        •    Marketing Strategy
                                                                                                                           •    Brand Activation
                        Kajian / Strategic Development                                                                     •    Integrated Marketing Strategy
                                                                                                                           •    Marketing Public Relation, etc
                                                                  25%
                        Creative & Design                                                                                  Creative & Design
                                                                                                                           •    Promotion Tools
                                                         20%                                                               •    Advertising, etc
                        Training                                                                                           Training
                                         15%                                                                               •    Soft Skill
                                                                                                                           •    Hard Skill, etc
                                                                                                                                                                                                                 5
      Table Of Content
                   About
                   Project Back Ground
                   Methodology
                   Findings
                   Recommendation
                                                                   6