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THE B2B WEBSITE
Although all aspects of effective web presence
development apply equally to the B2B marketer, buyer
behaviour in B2B differs to that of consumers.
Furthermore B2B purchase decisions are rarely made
by one person, the norm being that the potential
buyer has a decision making unit (DMU).
The decision making unit (DMU)
A group of people with responsibility for making
buying decisions normally consisting of some or all
of:
•
Gatekeepers
•
Initiators
•
Deciders
•
Buyers
•
Influencers
•
Users
THE B2B WEBSITE
The website must also meet the needs of different
types of B2B purchase:
•
The New
•
The modified rebuy
•
The straight rebuy
THE B2B WEBSITE
Lead generation
The majority of B2B websites have an objective of
lead generation rather than online sales.
A long-standing marketing model, lead generation is
the development of an initial contact between
vendors and potential new customers.
B2B marketing is dependent on sellers seeking out
genuine potential customers – sales leads – for the
products or services they have on offer.
The B2B buying process
The B2B buying process is far more complex than in
B2C, and the website’s content must meet the
requirements of all its various elements:
1. Problem recognition
2. Specification development
3. Search for products (if off-the-shelf) or search
for supplier (if bespoke)
4. Evaluate products and suppliers
5. Make purchase
6. After sales service
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