331x Filetype PPTX File size 1.08 MB Source: spu.fem.uniag.sk
Some views about neuromarketing
• ‘If neuromarketing techniques are used properly, we’ll have better ads, better products,
and happier customers. Who wouldn’t want a product they liked more or a less boring
commercial? Would consumers really be better off if companies annoyed them with
ineffective but costly ad campaigns?
• Any marketing tool can be 'evil' if the company behind it misuses it. Advertising can be fun
and informative; it can also contain false information or misrepresent the product…
Neuromarketing is simply another technique that marketers can use to understand their
customers and serve them better’ Roger Dooley (Dooley, 2011).
• This context suggests that external constraints on decision making imposed by
applications of neural manipulation are possible violations. Transgressions are particularly
troublesome when manipulation occurs without explicit awareness, consent, and
understanding’ (Wilson et al., 2008).
The broad scope of
neuromarketing 1/2
Ethics in neuromarketing is partially
dependent on where the system boundary is
drawn
The private and public spheres have
different standards as to what is acceptable.
The manufacturer or neuromarketer needs
to know what they are conveying; and the
audience needs to appreciate what they
should get from a communication and not
something else.
The broad scope of
neuromarketing 2/2
Ethical viewpoints:
• Utilitarian viewpoint; what is for the greatest
good in aggregate as a community
• Ethical egoism; individually focused
You can not only follow your ethical
viewpoint, but you should compare it with
the international standard or others’ ethics
Ethical Code of Neuromarketing
Ethical Code of Neuromarketing
NMSBA (Neuromarketing Science and Business Association) created the
NMSBA Code of Ethics for the Application of Neuroscience in Business.
ESOMAR (European Society for Opinion and Market Research) created 36
Questions to Help Commission Neuroscience Research
ICC (International Chambre of Commerce) created guidelines, codes and rules
and put it together in Advertising and marketing communication practice
Consolidated ICC Code.
Together they provide a framework and advice on how to carry out
neuromarketing research
Ethical issues affecting
neuromarketing
• Consumer protection; There is a difference between identifying that need, and
perhaps arranging a diner in a way that raises anxiety levels and then promotes
'solutions' to feeling anxious
• Free Speech; This can be reduced to the debate over free will, and how much free
will we really have in the face of propaganda, the onslaught of advertising or peer
pressure shaped by those forces. This question of ‘autonomy’ which is the ability to
make and do things of your own volition, and the rights for a corporate person, or
anyone else to influence it when it is commercial speech is strongly debated
• Unfair commercial practices; How ethical would it be if optical illusions, like
moving pictures technology, was applied to a product placement as part of the
marketing mix so a consumer did not notice something was absent, which they
normally relied upon for decision making?
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