304x Filetype PPTX File size 0.23 MB Source: www.uwcentre.ac.cn
IDEAS ABOUT MARKETING
• An Activity
• A Function
• A Management Process
• An Orientation
• A Social Philosophy
MARKETING APPROACH
A recognition by the organisation of the primacy of
customer values in exchange...
...and the focusing of the whole organisation and all
its activities on mutually satisfying exchanges with
customers
CORE CONCEPTS
• EXCHANGE
• VALUE
• THE TRANSACTION
• THE RELATIONSHIP (1990’s)
THE EXCHANGE PROCESS
• UNDERSTANDING
- customer values and behaviours
• CREATING
- customer related values
• COMMUNICATING
- to inform and persuade
• DELIVERING
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