Outline
                 I.   Sales
                 II. Revenue Management
                 III. Operations
                                        Sales
       Caring for the safety and wellbeing of our colleagues, guests clients and 
       customers during the coronavirus (COVID-19) outbreak is a top priority. 
       Cancellations – Before you accept a cancellation from a GROUP that claims 
       they are unable to hold their meeting due to COVID-19, please talk to your 
       Olympia Sales Person AND/OR your Olympia Revenue Manager. 
       Relationships are important
                                                                                           Sales 
              If they are not traveling due to COVID-19 and want to cancel their group, here are 
              our options
                   1. Rebook it for a future date and pay a cancellation fee per the 
              contract. (post as an advance deposit to their future booking)
                   2. Pay the cancellation fee now and rebook later. This should be           posted 
              as a cancellation fee. If they rebook at a later date, then apply it       as an 
              advance deposit. 
                   3. Rebook it now and no cancellation fee.
                   4. Let it go. This is our last option. And may come up for a variety of  reasons. 
              Please make sure we are all reviewing this before we let it go.
                                                                                                    Sales
                   Steps to take for each requested cancellation
                               Ask for the cancellation in writing. 
                               Submit the cancellation request to your OHM DOS and REV MGR 
                                  with original contract details, include their expectations and 
                                  your suggestion on how to handle this.
                               Ask your client for less than 24 hours to review
                               We, as a group, will make a good business decision
                         Important Next Steps
                              •   Rebooking requires a new contract.
                              •   Rebook with in next 365 days of arrival date if possible
                              •   Hold their deposit or cancellation fee and apply to their next 
                                  booking as an advance deposit. IT IS NOT REFUNDABLE.
                                          Sales 
       If  the  hotel  agrees  to  offer  to  rebook,  hotels  are  advised  to  include 
       language stating that if the group rebooks and holds the same event 
       over the new event dates, the group gets a rebook credit (whatever you 
       charged for the cancellation), this credit cannot be applied to a future 
       cancellation  or  toward  performance  damages/fees,  and  the  credit  is 
       retained by the hotel if the rebooked event doesn’t take place.