IoT Value Roadmap
   Key IoT use cases from hundreds of customer interactions across connected 
   products, operations, and systems are defined and linked to their business impact
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   IoT Value Drivers
                           Optimize Operational Performance 
         Operational       Improve Risk Management
       Effectiveness
                           Reduce Product and Service Costs
                           Improve Customer Experience
            Strategic      Differentiate Product and Service Offering
      Differentiation
                           Enable New Revenue Streams 
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    26 Key IoT Use Cases Across Business Functions
      MARKETING /                PRODUCT                 OPERATIONS /                SERVICE /              INFORMATION / 
         SALES                 DEVELOPMENT             MANUFACTURING                 SUPPORT                 OPERATIONAL                CUSTOMER
                                                                                                             TECHNOLOGY
   Customer Insights        Connected Product         Asset and Material          Monitoring and         Flexible Product and           Usage and 
   and Opportunities          Usage Analysis               Tracking                 Diagnostics           Asset Connectivity           Performance 
                                                                                                                                        Dashboard
   Flexible Billing and     Connected Product             Connected               Remote Service         Identity and Security 
     Pricing Models           Quality Analysis            Operations                                         Management                  Customer
                                                          Intelligence          Automated Service                                       Self-Service
                                                                                     Execution                Scalable IoT 
   New Value Added         Connected Software             Unified Key                                         Operations 
        Services               Management                Performance                                         Management                   Product 
                                                           Indicators             Condition-Based                                     Personalization
                                                                                     Predictive           Seamless IoT Data 
                                                                                    Maintenance                Integration
                                                       Real-Time Asset 
                                                       Health Monitoring
                                                                                Connected Service        Automated Analytics 
                                                                                   Parts Planning             and Actions
                                                          Operations 
                                                         Management 
                                                        Improvements               Warranty Cost         Rapid IoT Application 
                                                                                   Management                Development
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    Optimize Operational Performance 
    Combine real-time data from assets, enterprise systems, and people to increase 
    operational efficiency of equipment, plants and logistics
     MARKETING /              PRODUCT              OPERATIONS /             SERVICE /           INFORMATION / 
        SALES              DEVELOPMENT           MANUFACTURING              SUPPORT              OPERATIONAL             CUSTOMER
                                                                                                 TECHNOLOGY
                                                Asset and Material     Connected Service         Scalable IoT 
                                                     Tracking            Parts Planning           Operations 
                                                                                                 Management
                                                    Connected            Condition-based 
                                                    Operations              Predictive        Seamless IoT Data 
                                                    Intelligence           Maintenance             Integration
                                                    Unified Key 
                                                   Performance 
                                                     Indicators
                                                 Real-Time Asset 
                                                 Health Monitoring
                                                    Operations 
                                                   Management 
                                                  Improvements
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    Improve Risk Management
    Improve ability to proactively identify and mitigate financial, safety, environmental, and 
    regulatory compliance risk
     MARKETING /             PRODUCT              OPERATIONS /            SERVICE /           INFORMATION / 
        SALES              DEVELOPMENT          MANUFACTURING             SUPPORT              OPERATIONAL            CUSTOMER
                                                                                               TECHNOLOGY
                         Connected Product     Asset and Material      Monitoring and       Flexible Product and 
                          Usage Analysis            Tracking             Diagnostics         Asset Connectivity
                         Connected Product        Connected             Warranty Cost       Identity and Security 
                          Quality Analysis         Operations           Management             Management
                                                  Intelligence
                                                                                               Scalable IoT 
                                                Real-Time Asset                                 Operations 
                                               Health Monitoring                               Management
                                                                                            Seamless IoT Data 
                                                                                                Integration
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