Introduction
     Information & Communications Technology is 
     a key enabler to Customs reform and 
     modernization 
     Already ubiquitous in the current operating 
     environment
     Increasing complexity of ICT 
     implementations places challenges on all 
     levels of a Customs administration
         Common Pitfalls
    Strategic management process not in alignment 
     with ICT development process
    Business doing one thing, IT doing another
    Over-delegation of ICT developments to 
     technicians / vendors
    Silo development of ICT solutions
      WTO TFA Agreement
     Increases pressure on Customs 
     administrations to work better, perform, 
     deliver
     Article 10.4 specifically mentions that 
     members should work towards a Single 
     Window environment
     Realistically, nearly all articles have either a 
     direct or indirect ICT implication
      WCO ICT Guidance for 
            Executives
     Brings together the most important aspects 
     for Senior Executives
      WCO Revised Kyoto Convention Guidelines on 
      Application of Information & Communications 
      Technology
      Capacity Building Compendium
      Single Window Compendium 
      WCO TFA Implementation Guidance
       Strategic Planning 
     Strategic Planning
      ICT exists in a context, not a vacuum
      Strategic planning process sets the blueprint 
      for Customs ICT developments
     Using the Balanced Scorecard as example…