Objective 1.01: Apply verbal skills to obtain 
     and convey information.
    1.01 & 1.02 Vocabulary
       Brainstorming                 a group problem-solving technique in 
                                   which members sit around a list ideas and 
                                   possible solutions to the problem
       Constructive Criticism       offering valid and well-reasoned opinions 
                                   about the work of others, usually involving 
                                   both positive and negative comments, in a 
                                   friendly manner rather than an oppositional 
                                   one.  
       Criticism                   Pointing out faults or shortcomings
       Customer                      someone who pays for goods or services
       Customer                     refers to the way a business communicates 
       Relations AKA customer      and interacts with the public to gain and 
       service                     retain customers.
       Defensive                    attempting to justify or defend; deterring 
                                   aggression or attack
       Enunciate                    speak or state clearly 
      Etiquette                 socially acceptable behavior
      Non-Verbal               not involving or using words or 
                              speech  (Ex. Hand motions, 
                              facial expressions, posture)
      Objective                when something is based on 
                              facts not personal feelings, 
                              fictional matter, or interpretation 
      Professional             exhibiting a courteous, conscientious, 
                              and generally businesslike manner in 
                              the workplace 
      Sympathize               to feel or express sympathy or 
                              compassion
      Verbal                    communication in the form of 
                              words
      Abbreviation     a shortened form of a word or phrase
      Margins          the edge or border of something.
      Reflection       serious thought or consideration.
      Target audienc  a particular group at which a film, book, advertising 
      e               campaign, etc., is aimed.
      Chronological    starting with the earliest and following the order in 
                      which they occurred.
      Deductive        based on reason and logical analysis of available 
                      facts.
      Inductive        characterized by the inference of general laws from 
                      particular instances.
      Table            a set of facts or figures systematically displayed, 
                      especially in columns