Collaboration Toolbox
                                                                                                            Active Listening
                                                                                                               Definition
                                                                                                                        
                                  Three processes involved in listening
                                                        Receiving
                                                       Processing
                                                         Sending
                                   Thinking and considering meaning
                                                             
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                                                                                                                                          Collaboration Toolbox
                                                                                                                                                 Active Listening
                                                                                                                                Barriers to Active Listening       
                                                                               Bias
                                                                      Distractions 
                                                                Misinterpretations
                                                                                   
                                                        Attachment to our Opinions
                             Selective Hearing - Hearing only what you want to hear
                                                         Poor Communication Skills
                                                                                    
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                                                                                                                       Collaboration Toolbox
                                                                                                                                      Active Listening
                                                                                                               Stages of Active Listening
  Clarification
    Ask questions to illuminate meaning
  Paraphrasing
    Rephrase content
  Reflection
    Rephrase speaker’s feelings
  Summarization
    Rephrase the entire message
                                                                                        
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                                                    Collaboration Toolbox
                                                           Active Listening
                                                                       Tips
              If you are rehearsing what you are going to say
                        You are not active listening
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                                                   Collaboration Toolbox
                                                          Active Listening
                                                                  Exercise
 1.  Your team’s Oral Presenter to explain to the other team members what they know about 
 your project   Use Active Listening Techniques to listen to the description (5 minutes)
          i.   Do not interrupt
         ii.  Ask clarifying questions when you do not understand the meaning of what the speaker 
 is saying
  
 2.  Team members should paraphrase 
         i.  Allow time for the person to be silent if appropriate
        ii.  You do not have to jump right into the conversation
       iii.  Your partner may be collecting his/her thoughts
  
 3.  The recorder will summarize the discussion (5 minutes)
  
 4.  I will be calling on people at random team members to summarize (5 minutes)
  
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