Top                        Middle  Low 
         Objective
    •    Explain What is meant by Levels of Management
    • Level                             Level                              Level
         Explain the Various Categories of Levels of Management
    •    Describe the Functions of Top Level Management
    •    List the Qualities of a Strategic Leader
    •    Describe the Functions of Middle Level Management
    •    Describe the Functions of Low Level Management
    •    Explain the Various Terms Related to Management
    •    Explain the Role of Delegation for Better Management
    •    Compare Management and Administration
    •    Describe the Various Functions of Management
    •    Explain the Types of Management Roles
    •    Explain the Role of Team Building for Better Management
    •    Explain Various Problem Solving Techniques
    •    Explain What is Emotional Intelligence
    •    Describe the Strategies to Improve Employee Relations
        Top                 Middle  Low 
       Introduction
        Look at three people working in Globus Inc. as described below.
     Level                    Level                     Level
         Kevin Weston          Leonardo Smith            Henry Gotham
         Kevin Weston          Leonardo Smith            Henry Gotham
    Top      Middle  Low 
    Introduction
                  Hi, I am Kevin Weston. I am a member of 
  Level       Level       Level
                  the Board of Directors at Globus. I am 
                  one of the people in the organization 
                  who are responsible for laying down the 
                  objectives and broad policies of the 
                  organization. I also play a part in 
                  preparing the strategic plans and the 
                  preparation of department budgets, 
                  procedures, schedules etc.
    Top      Middle  Low 
    Introduction
                 Hello, I am Leonardo Smith. I work as a 
  Level       Level       Level
                 manager in the Operations department at 
                 Globus Inc. I am responsible for the 
                 execution of the plans of the organization 
                 in accordance with the policies and 
                 directives of the organization. I also take 
                 care of the coordination of the activities 
                 within my department. I am responsible 
                 for motivating and identifying the training 
                 and development needs of my sub-
                 ordinates.
    Top      Middle  Low 
    Introduction
                      Hi, my name is Henry Gotham. I 
  Level       Level       Level
                      am a supervisor at one of Globus’ 
                      steel manufacturing plants. I am 
                      responsible for assigning of jobs 
                      and tasks to various workers at 
                      the plant. I guide and instruct the 
                      workers for day to day activities 
                      and am responsible for the 
                      quality as well as quantity of 
                      production. I ensure that 
                      discipline is maintained among 
                      the workers at the plant and 
                      communicate workers’ problems, 
                      suggestions and recommendatory 
                      actions to my managers.