Types of
          Statistical Quality Control
                          Statistical
                         Quality Control
              Process                Acceptance 
              Control                 Sampling
         Variables  Attributes 
         Charts      Charts
    Transparency Masters to 
    accompany Heizer/Render – 
    Principles of Operations 
    Management, 5e, and 
    Operations Management, 7e
                     Types of
          Statistical Quality Control
   Konsep
     –
      Pengendalian Mutu PROSES
     –Perfomance  of  characteristis  quality 
     chart
    Transparency Masters to 
    accompany Heizer/Render – 
    Principles of Operations 
    Management, 5e, and 
    Operations Management, 7e
                Manfaat Umum
   –Peningkatan kepuasan pelanggan
   –Pengurangan pemborosan
   –Perbaikan pengendalian dalam proses
   –Peningkatan efisiensi
   –Peningkatan jaminan kualitas pelanggan
   –Perbaikan analisis dan monitoring proses
   –Peningkatan pemahaman thdp proses
   –Pengurangan keluhan pelanggan
       Transparency Masters to accompany 
       Heizer/Render – Principles of Operations 
       Management, 5e, and Operations 
       Management, 7e
            Manfaat pada proses
      –Proses  memiliki  stabilitas  ttg  perilaku  jgk 
      pendek
      –Proses punya identitas untuk prediksi kondisi 
      y.a.d
      –
       Proses berada dlm kondisi ”batas kendali”  dg 
       variabilitas dan error yg lbh rendah
      –Proses dlm bts kendali memenuhi spesifikasi 
      produk
      –Proses yg tdk stabil bs diperbaiki
       Transparency Masters to accompany 
       Heizer/Render – Principles of Operations 
       Management, 5e, and Operations 
       Management, 7e
         Perusahaan tdk mau...?
   –Kurang menyadari manfaat SPC
   –Kurangnya sumberdaya dan anggaran
   –Hambatan waktu
   –Budaya organisasi yg tdk siap 
      menggunakan SPC
   –Bukan prioritas bisnis komersial prshn
   –Keputusan  manajemen  (tanpa  SPC  jg 
   bisa 
      sukses)
       Transparency Masters to accompany 
       Heizer/Render – Principles of Operations 
       Management, 5e, and Operations 
       Management, 7e