1-2
                                                  PART ONE
                                INTRODUCTION
          • Chapter One
              •Introduction to Operations 
               Management
          • Chapter Two
              •Competitiveness, Strategy, and 
               Productivity 
                                        Operations Management, Seventh Edition, by William J. Stevenson
      McGraw-Hill/Irwin                 Copyright © 2002 by The McGraw-Hill Companies, Inc.  All rights reserved.
     1-3
                           Chapter One
                    Introduction 
                                 to 
                     Operations 
                   Management
                                        Operations Management, Seventh Edition, by William J. Stevenson
      McGraw-Hill/Irwin                 Copyright © 2002 by The McGraw-Hill Companies, Inc.  All rights reserved.
       1-4    Introduction to Operations Management
                           Operations Management
             The management of systems or processes that 
             create goods and/or provide services
                                         Organization
               Finance                     Operations                     Marketing
                                                    Operations Management, Seventh Edition, by William J. Stevenson
        McGraw-Hill/Irwin                           Copyright © 2002 by The McGraw-Hill Companies, Inc.  All rights reserved.
     1-5   Typical Organization Chart
                                        Operations Management, Seventh Edition, by William J. Stevenson
                                                         5
      McGraw-Hill/Irwin                 Copyright © 2002 by The McGraw-Hill Companies, Inc.  All rights reserved.
       1-6    Introduction to Operations Management
                       Business Operations Overlap
                                         Operations
                    Marketing                                   Finance
                                                    Operations Management, Seventh Edition, by William J. Stevenson
        McGraw-Hill/Irwin                           Copyright © 2002 by The McGraw-Hill Companies, Inc.  All rights reserved.