Webinar Objectives
      •To gain an understanding levels of service and to be 
         able to make the linkages between strategic 
         outcomes and the levels of service delivered by your 
         activity
      •To have the skills to develop meaningful levels of 
         service and performance measures for your 
         organisation 
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            Performance Management
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      Performance Management Framework
        •The Long Term Plan shows the outcomes the 
          organisation intends to deliver to the community  
        •A performance management framework provides a 
          means by which the organisation can measure 
          performance towards achieving outcomes at all 
          levels of the organisation, including asset 
          management  
        
           Performance management information helps your 
          organisation demonstrate “value for money” 
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    Performance Management  
        •Performance management is much more than just a 
          collecting data once a year and publishing it in a 
          public document.  
        •“ Performance management is a process of 
          determining objectives, measuring progress against 
          those objectives, and using the results to improve 
          your municipality’s delivery of services to the 
          community”
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    The flow of logic
                                                   Wellbeing
                                            Organisational  Outcomes 
                                                      ?
                                     Strategic documents (strategies, plans etc) 
                              Rationale for activities – how activities contribute to outcomes
                                Service levels – attributes the service influences/provides
                               Measures – how the impact on attributes will be assessed
                                      Targets – the level of performance sought
                                 Measurement – did we achieve what we wanted to ?
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