Which incidents?
     Clinical Excellence Commission
      Corporate Harm Score 1 incidents
         +
      ims  incident management system
      • Unexpected death of a worker or visitor
      • Complete loss of service
      Clinical Excellence Commission                                                 3
    Incident 
    Management Policy
     Clinical Excellence Commission
         NSW Health Incident Management Policy
         Revised policy commences 14 December 2020
         •   Revised incident management process
         •   ims+ incident management system and Harm Score
         •   New requirements for corporate Harm Score 1 incidents
         Clinical Excellence Commission                                                                                                         5
     Revised Incident Management Process
     Steps
     1. Identify incident
     2. Ensure safety of people and the environment
     3. Notify incident in ims+
     4. Escalate incident
     5. Review incident
     6. Implement and monitor actions 
     7. Feedback to staff and patients, carers and families.
     Clinical Excellence Commission                                              6