OBJECTIVES
      Engage in Effective Behaviors of Health
      Have Tools in Your “Backpack” for 
        Patients
      Learn About Cultural Sensitivity 
        Triggers
      Discuss the application of  Motivational 
        Interviewing              to enhance the 
        Behavior Change process.
  LET’S HAVE A CONVERSATION…
       And, Let’s Reduce The Frustration!
   What Common Issues or 
      barriers that Face You 
       or Other Staff When 
      Communicating With 
            Patients?
     YOUR TOP TRIGGERS
    Cultural          Differences?
    Ageism?      
    Thought Processes?
        +/+, +/-, +/+-, +/-+
    Understanding Patients’ First 
           Reactions Helps With 
                  Change.
   TRADITIONAL APPROACH TO 
    HEALTH BEHAVIOR CHANGE
    Client/Patient 
    Education
                    Client/Patient
        MOTIVATIONAL 
      INTERVIEWING (MI):
          THE BASICS
      Focus on Behavior Change
      Motivational Interviewing Style or 
       “Spirit”
      Asking Open Ended Questions
      Affirmation of Strengths and   
       Change Efforts
      Making Reflective Statements
      Fostering a Collaborative 
       Atmosphere          (autonomy and 
       personal choice)