De-Escalation Techniques
     A variety of psychosocial techniques aimed at 
       reducing violent and/or disruptive behavior.
     Skills used to reduce/eliminate the risk of 
       violence during an escalation phase through 
       verbal and non-verbal communications.
     Less authoritative, less controlling, less 
       confrontational approach to gain more control.
   Crisis Intervention Training                            2
      What happens in a crisis?
     Fight, Flight, Freeze
     Loss of Coping Mechanisms
     Declining Problem Solving
     Helpless, Hopeless, Overwhelmed
   Crisis Intervention Training                          3
                  De-escalation
     Control Yourself
     Assess the surroundings
     Use active listening skills
     Resolve
     Can not be done with out Respect, Dignity, & 
       Empathy
   Crisis Intervention Training                           4
              Video Discussion
   Crisis Intervention Training                         5
                         Models
     C.A.F
     Calm: decrease the emotional, behavioral, and 
       metal intensity of a situation
     Assess: determine the most appropriate 
       response as presented by the facts
     Facilitate: promote the most appropriate 
       resolution based on an assessment of the facts 
       presented
   Crisis Intervention Training                            6