Driving to the Effective Enterprise with KPI's
   Safe Harbor Statement
   The following is intended to outline QAD’s 
   general product direction. It is intended for 
   information purposes only, and may not be 
   incorporated into any contract.  It is not a 
   commitment to deliver any material, code, 
   functional capabilities, and should not be relied 
   upon in making purchasing decisions. The 
   development, release, and timing of any 
   features or functional capabilities described for 
   QAD’s products remains at the sole discretion of 
   QAD.
                                             2
    Driving to the Effective Enterprise with KPI's
    Overview
    • Session overview 
       - Learn how QAD's KPI's, Metrics, best practices and 
        analytical tools can help monitor and drive to the 
        effective enterprise.
    • Speaker 
       - Michael Hennessey
    • Focus
       - Concept and details around QAD’s KPI framework
         • Objectives
            - Alignment of customer business objectives with Key 
             Performance Indicators
            - Provides KPI framework for identifying best practices
            - Establishes a closed-loop monitoring on performance 
             improvement with a dashboard and metrics
                                                       3
   Driving to the Effective Enterprise with KPI's
   The Effective Enterprise
      Where every business process is 
        working at peak efficiency and 
      perfectly aligned to the company’s 
               strategic goals. 
                                          4
   Driving to the Effective Enterprise with KPI's
   The First Questions:
   ‘Five essential questions’ to ask about 
     an organization:
   • What is our mission?
   • Who is our customer?
   • What does the customer value?
   • What are our results?
   • What is our plan?                      
    Peter Drucker
                                              5
     Driving to the Effective Enterprise with KPI's
     What is Our Mission?  Examples
    • Our mission is to "Be the best in the eyes of our customers, employees and 
      shareholders.“  American Standard
    • Undisputed Marketplace Leadership.  Hershey
    • We will be the easiest pharmacy retailer for customers to use.  CVS
    • Workforce diversity gives us access to a world of different ideas and 
      perspectives. XXX  XXX is committed to maintaining a corporate culture 
      where men and women of all ages, races, physical abilities, preferences 
      and backgrounds are treated with dignity and respect. At XXX XXX we 
      recognize that when diversity is valued and respected the results are 
      improved service, customer satisfaction and a positive community image. 
      We believe our employees make a world of difference and work to maintain 
      an environment where diversity and inclusion is a critical component of our 
      success. Our Diversity Vision To build a high performing environment where 
      individual differences and contributions of employees, customers and 
      business partners are respected and valued, the result of which is a 
      business organization where fairness, trust and integrity govern 
      relationships and the way we do business.                                 6