Introduction
             Quality function deployment was first 
               developed in Japan in the Kobe Shipyards in 
               1970.
             Today more than 10,000 companies in 
               America and West Europe are utilizing the 
               techniques of QFD. 
                 Automotive industry the furthest in 
                  implementation of QFD
                                                                     
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            What is QFD?
                                                        
          What is QFD?
          QFD is an analytical process which 
            provides an approach to deploying 
            the voice of the customer through 
            all aspects of the product 
            development process.
                                                        
          What is QFD?
          It is a planning tool used to fulfill 
            customer expectations.
          A disciplined approach to product 
            design, engineering, and production and 
            provides in-depth evaluation of a 
            product.
                                                          
          What is QFD?
          Using QFD for new product 
            development always involves a cross-
            functional team with the skills 
            necessary  for designing the product, 
            writing engineering specifications, 
            purchasing materials, and planning the 
            tooling and production work.