Chapter Nine         LEARNING GOALS
     1. Describe the current state of U.S. manufacturing 
         and what manufacturers have done to become 
         more competitive.
     2. Describe the evolution from production to 
         operations management.
     3. Identify various production processes and describe 
         techniques that improve productivity, including 
         computer-aided design and manufacturing, flexible 
         manufacturing, lean manufacturing and mass 
         customization. 
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 Chapter Nine          LEARNING GOALS
      4. Describe operations management planning issues 
          including facility location, facility layout, materials 
          requirement planning, purchasing, just-in-time 
          inventory control and quality control.
      5. Explain the use of PERT and Gantt charts to 
          control manufacturing processes.
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 Profile         SAMUEL J. PALMISANO
                                  IBM
     • Palmisano, CEO and President of IBM, started in 
        the company in 1973.
     • The company’s earnings have quadrupled under 
        Palmisano.
     • Switching the company’s 
        focus from production to 
        service, Palmisano led 
        IBM to enter the emerging 
        global market.
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 Chapter Nine        NAME that COMPANY
          This company’s robots manufacture, test, and 
         package motor starters - all untouched by 
         human hands. The machines can fill special 
         orders, even for a single item, without slowing 
         down the process.
          Name that company!
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 Manufacturing 
 and Services in     MANUFACTURING in the U.S.
 Perspective
       LG1
       • The U.S. is still the world’s leading manufacturer.
       • Manufacturing has continued to grow since 
          1970. In fact, U.S. manufacturing is 2x bigger 
          than in 1970.
       • Almost 25% of all 
          goods produced each 
          year come from the 
          U.S.
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