Workbook 
                                          
                                          
                                          
                                                                              
         Understand the problem 
                                                     
                  Use a team approach 
                                                                     
             Global 8D Workbook
         Share the lessons learnt 
                                          
       Global 8D Problem Solving Workbook                                                            
        
        
                                                        
                                                        
                                                        
                                                        
                                                        
         The Global 8D Programme has been developed by Results Consortium Limited based on ‘The Results 
         Method’ of training to support the implementation of quality improvement and change programmes. 
                                                        
       Contact Results on 01371 859344 or via www.resultsresults.co.uk for more information on their Master 
                                  Class Programmes and ‘The Results Method’. 
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       Global 8D Problem Solving Workbook                                                            
        
                                                 Contents 
       Foreword .................................................................................................................... 7 
       Global 8D – Team Based Problem Solving ....................................................................... 8 
         The G8D Process ....................................................................................................... 8 
           D0    Prepare for the Global 8D Process .................................................................... 8 
           D1    Establish the Team ......................................................................................... 8 
           D2    Describe the Problem ...................................................................................... 8 
           D3    Develop the Interim Containment Action (ICA)................................................... 8 
           D4    Define and Verify Root Cause and Escape Point .................................................. 9 
           D5    Choose and Verify Permanent Corrective Action (PCA) ........................................ 9 
           D6    Implement and Validate Permanent Corrective Actions (PCAs) ............................. 9 
           D7    Prevent Recurrence ........................................................................................ 9 
           D8     Recognise Team and Individual Contributions ................................................... 9 
         Global 8D Reporting .................................................................................................. 9 
         Assessing Questions ................................................................................................ 10 
       The Global 8D problem solving process ......................................................................... 11 
       D0 - Prepare for Global 8D – Process Flow ..................................................................... 11 
       D0 – Prepare for G8D ................................................................................................. 13 
         Define and quantify the symptom .............................................................................. 13 
         Identify the customer and other parties affected by the symptom ................................. 13 
         Protect the customer ............................................................................................... 13 
           PLAN ................................................................................................................... 14 
           DO ...................................................................................................................... 14 
           CHECK – ............................................................................................................. 14 
           ACT .................................................................................................................... 14 
         Determine if the problem warrants the effort of a full G8D process ................................ 14 
         Complete the G8D report ......................................................................................... 15 
         Assessing Questions ................................................................................................ 15 
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       Global 8D Problem Solving Workbook                                                            
        
           Service Action: ..................................................................................................... 15 
       D1 - Establish the G8D Team ....................................................................................... 17 
         Team Skills (and knowledge) .................................................................................... 17 
           Team Roles .......................................................................................................... 17 
           Champion ............................................................................................................ 18 
           Team Leader ........................................................................................................ 18 
           Time Manager: ..................................................................................................... 18 
           Scribe: ................................................................................................................ 18 
           Facilitator ............................................................................................................ 18 
           G8D Coach .......................................................................................................... 18 
           Team Responsibilities ............................................................................................ 18 
         Complete the G8D report (Template) ......................................................................... 19 
         Assessing Questions ................................................................................................ 19 
         Question Log .......................................................................................................... 19 
       D2 - Describe the Problem – Process Flow ..................................................................... 20 
       D2 – Describe the Problem .......................................................................................... 21 
           Problem Statement ............................................................................................... 21 
           Problem Description .............................................................................................. 21 
         Problem Statement .................................................................................................. 21 
         Problem Description ................................................................................................. 22 
         Assessing Questions ................................................................................................ 23 
       D3 - Develop the Interim Containment Action (ICA) – Process Flow .................................. 24 
       D3 – Develop an Interim Containment Action (ICA) ........................................................ 25 
         Complete the G8D Form (Template) .......................................................................... 26 
         Assessing Questions ................................................................................................ 26 
       D4 - Define and Verify Root Cause and Escape Point (Part 1 of 3) – Process Flow ............... 27 
       D4 - Define and Verify Root Cause and Escape Point (Part 2 of 3) – Process Flow ............... 28 
       D4 - Define and Verify Root Cause and Escape Point (Part 3 of 3) – Process Flow ............... 29 
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