Technology park cuts identity                                                                        Customer profile
          management costs in half 
          Dubai Silicon Oasis eliminates security risks, achieves compliance and 
          immediately realizes full ROI with Privileged Password Manager and  
          Privileged Session Manager. 
                                                                                                               Company   Dubai Silicon Oasis 
          Established in 2005, Dubai Silicon Oasis       administrators the elevated status they               Industry    Technology 
          (DSO) is a state-of-the-art technology         needed to manage systems introduced                   Country     United Arab Emirates 
          park in the United Arab Emirates (UAE)         security risks, and it was difficult to keep          Employees   300
          that currently provides both living and        track of who was responsible for                      Website     www.dsoa.ae
          working environments for more than             changes to local file systems or  
         33,800 people within an integrated              system configuration. 
          community. Spanning 7.2 million                                                                      Challenge
          square meters and employing more              “We knew that improving our control                    In order to improve security, establish 
          than 300 staff, DSO primarily serves           of administrators’ rights and passwords               policies and achieve compliance, DSO 
          the technology sector, supporting the          would improve security,” notes Ghanim                 needed to improve control of system 
          region’s demand for business expansion.        Al Falasi, SVP Corporate Services at Dubai            administrators’ rights and passwords.
          In order to fulfil this goal and address       Silicon Oasis. “In addition, support costs 
          some identity management issues, DSO           would be reduced, and we would be able                Solution
          turned to Dell Software.                       to establish sound policies and achieve               DSO implemented Privileged 
                                                         compliance with industry regulations.”                Password Manager and Privileged 
          DSO’s team of system administrators                                                                  Session Manager to automate 
          were managing IT system access rights          In its search for the right tools, DSO                privileged password management  
          and employee passwords manually. This          was assisted by StarLink, Dell’s local                and report on system changes to 
          approach was both time-consuming,              partner in the Middle East and a                      ensure accountability.
          which limited IT productivity, and prone       leading IT compliance-driven solutions 
          to human error, which disrupted the work       provider and trusted security adviser.                Benefits
          of users who did not have the access          The team evaluated two privileged                      •	 Delivered full ROI immediately
          rights they needed to do their jobs.           account management solutions from                     •	 Cut IT’s identity management 
                                                                                   ™
                                                         Dell Software: Quest One  Privileged                     workload and associated costs by 
                                                                                             ™
          More important to DSO than productivity        Password Manager and Quest One                           at least 50 percent
          issues, however, were concerns about           Privileged Session Manager.                           •	 Delivered a secure, accountable 
          security and accountability. Granting                                                                   method for granting administrators 
                                                                                                                  access to privileged accounts
                                                                                                               •	 Facilitated implementation of 
                                                                                                                  IT policies and compliance with 
          “Our objective to eliminate the security risks                                                          industry regulations
            associated with our system administrators                                                          •	 Enabled fast and efficient  
                                                                                                                  internal auditing
            having privileged access to user accounts has                                                      •	 Eliminated access rights problems 
                                                                                                                  caused by human error, enhancing 
            been fully met by Dell.”                                                                              employee productivity
                                                                                                               Application areas
            Ghanim Al Falasi                                                                                   •	 Identity management
            SVP Corporate Services, Dubai Silicon Oasis
                                                                                                               •	 Privileged account management
          Complementary solutions secure                 impressed by both StarLink and Dell             percent, and we expect this figure to rise 
          privileged passwords and control               Software’s history of success, which            over the coming months,” notes Al Falasi. 
          privileged sessions                            instilled confidence in a successful            In addition, the human errors associated 
          Privileged Password Manager (PPM)              solution delivery.                              with a manual approach have been 
          automates, controls and secures the                                                            eliminiated, enabling end users to be 
          entire process of granting administrators      DSO now uses the privileged account             more productive as well – employees 
          the credentials necessary to perform           management solutions to manage                  have the correct access rights and can 
          their duties. PPM ensures that when            passwords and control a number of               start work without delay. 
          administrators require elevated access,        application areas, including Microsoft®
                                                                                                 
          that access is granted according to            Active Directory®                               Full ROI delivered 
                                                                          , critical domain servers, 
          established policy and with appropriate               ®               ®            ®
                                                         Oracle  and Microsoft  SQL Server               In terms of the value that PPM and 
          approvals; that all actions are fully audited  databases, and Unix applications.              PSM deliver to DSO, Al Falasi says, “The 
          and tracked; and that the password is                                                         Dell solutions delivered full payback 
          changed immediately upon its return.           Security objectives met and                     immediately. Previously, we tried to build 
                                                         compliance achieved                             a system in-house, which only achieved 
          Privileged Session Manager (PSM)               With PPM and PSM, DSO is now able to            about a third of the functionality and 
          provides session control, proxy, audit,        grant administrators privileged access in       didn’t meet all our requirements. Why 
          recording and replay of high-risk users,       a secure, controlled way. “Our objective        bother re-inventing the wheel when Dell 
          including administrators, remote vendors       to eliminate the security risks associated      has already done such a good job?” 
          and others. It provides a single point of      with our system administrators having 
          control from which you can authorise           access to privileged accounts has been          In the future, DSO plans to offer cloud 
          connections, limit access to specific          fully met by Dell,” says Al Falasi. “DSO        services to its tenants. “The privileged 
          resources, view active connections,            now has a more secure environment.”             account management solutions from 
          record all activity, alert if connections                                                     Dell will help us to supply this on a SaaS 
          exceed pre-set time limits, and terminate      Furthermore, PPM and PSM enables                basis to our clients, with a reduced 
          connections. In addition, PSM allows           DSO to track administrators’ actions to         overhead,” explains Al Falasi. 
          you to granularly control user access to       ensure accountability, reduce risk and 
          specific programs, tasks and commands.         quickly satisfy auditors. “Since all system     Dell Software: Delivering complete 
                                                         activities are logged by PPM and PSM,           and connected solutions
          Both of these solutions are deployed           our security team is satisfied that we are     Dell Software empowers organizations 
          on the The Privileged Appliance and            protected,” says Al Falasi.                     of all sizes to experience Dell’s “power 
          Modules (TPAM) appliance, which is                                                             to do more” by delivering scalable 
          hardened out of the box to ensure the          In fact, with PPM and PSM, DSO is well         yet simple-to-use solutions that can 
          highest levels of protection for your          on its way to achieving compliance with         increase productivity, responsiveness 
          organisation’s most vital assets.              industry regulations. “Our use of the           and efficiency. This software, when 
                                                         Dell solutions has made it easier for us        combined with Dell hardware and 
          Enhanced security from solutions               to adopt policies and has filled lots of        services, helps customers simplify IT, 
          that are robust and easy to use                compliance gaps for us,” explains Al Falasi.    mitigate risk and accelerate business 
          DSO found the functionality of the                                                             results. www.dellsoftware.com.
          privileged account management                  IT’s identity management workload 
          solutions from Dell Software to be             cut in half, and end users more 
          more sophisticated than other solutions.       productive, too                                    Technology at work
         “Dell’s solutions for privileged account        In addition to improved security and 
          management require less hardcoding             compliance, DSO is also enjoying                    Software
          because more automation has been               enhanced productivity for both IT and                           ™
          built in,” Al Falasi explains. “This makes     end users, due to the automated identity            Quest One  Privileged Password 
                                                                                                             Manager 
          them more straightforward to set up and        management workflow. “Using PPM 
                                                                                                                         ™
          maintain, and therefore more robust,           and PSM has reduced the time and cost               Quest One  Privileged Session 
          which in turn increases security—Dell          overhead associated with permissions                Manager
          was the obvious choice.” DSO was also          and password management by at least 50 
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              © July 2013. Privileged Password Manager and Privileged Session Manager are either registered trademarks or 
              trademarks of Dell in the United States and/or other countries. This case study is for informational purposes only. 
              Dell makes no warranties—express or implied—in this case study.
          2   CaseStudy-DubaiSiliconOasisAuth-IAM-PSM-US-KS-2013-07-12
              Reference number: 10012715