Overview of Ethics
         Discussion Question:
           Define Ethics
         Ethics is about doing the right thing within a moral 
          framework. 
         The practical application of morality.
         Not just determining what is right, but following 
          through and doing what is right. 
              Test of Ethical Behavior
            Morning-After Test
              How will you feel about this behavior tomorrow morning?
            Front-Page Test 
              How would you like to see this behavior written up on the front page of 
              your hometown newspaper?
            Mirror Test 
              How will you feel about this behavior when you look in the mirror?
            Role Reversal Test 
              How will you feel about being on the receiving end of this behavior?
            Commonsense Test 
              What does everyday common sense say about this behavior?
              Trust & Total Quality 
         “The total quality approach cannot be successfully 
          implemented in an organization that fails to 
          subscribe to high standards of ethical behavior” 
          (Goetsch, 2010, p. 75).
         Ethical behavior builds trust. 
         Trust is essential to total quality. 
         Managers need to build trust in the organization as 
          well as between employees. 
                      Elements of Total Quality
                         That Depend on Trust
           Communication 
           Interpersonal Relations 
           Conflict Management 
           Problem Solving 
           Teamwork 
           Employee Involvement and Empowerment 
           Customer Focus 
             Values & Total Quality
         An organization will not produce quality if the 
          organizational values are not quality. 
         Ethical behavior begins with values 
         Values that lead to ethical behavior:
           Fairness
           Dependability 
           Integrity
           Honesty
           Truthfulness