Using Quality Function 
                   Deployment to 
       Meet ABET 2000 Requirements 
            for Outcomes Assessment
           Prof. Phillip R. Rosenkrantz
                  Cal Poly Pomona
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        Outcomes and Assessment Team
                ABET 2000 Criteria
                1.5 year-long project
                Faculty involvement
                Industry involvement
                Alumni involvement
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             Selection of Assessment 
                    Methodology
         Strategic Planning
         Malcolm Baldrige National Quality 
          Award Criteria 
         Total Quality Management (TQM)
         Quality Function Deployment (QFD)
         Customized Approach
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            Quality Function Deployment 
          Chosen as Primary Methodology
         Enthusiastically supported by the full 
          IME faculty.  
         Adaptations and enhancements using 
          other methodologies
         QFD team formed (Dept, IAC, Alumni)
         Met regularly for five quarters
         “Modified” version of QFD was used.
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                        Phase I 
           The Voice of the Customer
         The IME Department recognized 
          constituencies or “stakeholders” that 
          need to be considered in all curriculum, 
          scheduling, and program related 
          decisions.
         Identified eighteen stakeholders. 
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